Evergreen Systems’ Technology Services
Evergreen is not only the leader in ITIL, ITSM and ITAM process consulting but also the leader in IT automation implementation. Our experts can architect, upgrade, project manage, implement and system integrate your IT helpdesk, remote desktop and data center automation platforms, using HP best-of-breed enterprise operations technology. Our technology service experts are all certified in HP Service Manager, HP Asset Manager, HP Client Automation and HP Data Center Automation.
Our technology services, like our consulting services, focus on business alignment with ITIL best practices and achieving quantifiable ROI results as quickly as possible. We
Our process begins with business needs analysis and ends with post-implementation support and knowledge transfer. We help our clients get operational quickly and accurately by helping them gather information using pre-deployment checklists and our proprietary ‘quick-time-to-value’ methodology that:
- Identifies roles and responsibilities.
- Highlights server and database requirements.
- Drives key system configuration decisions.
- Pinpoints critical workflow issues.
- Gathers and configures data for system input
‘Quick-Time-to-Value’ Implementation Process
Our technology service process is validated by ten years’ experience. Once on site we provide:
- business process alignment, ensuring project goals are aligned with essential business processes, as our consultants conduct workshops and interviews with key personnel using our proprietary Evergreen data gathering guides and tools.
- project implementation, coming on site to guide your staff every step of the way, as we work with you to align your service management implementation with ITIL and business objectives.
- testing and quality assurance, which culminates in modeling, rigorous testing and QA prior to system deployment.
- knowledge transfer and project completion, where system implementation is tracked against metrics and deliverables.
With Evergreen You Get the Team
Each Evergreen technology engagement is lead by a Solutions Architect, managing a team of HP and ITIL foundation-certified Service Manager technology experts dedicated to:
Our proof of concept is in your results:
- A high-quality implementation, tailored to your needs, delivering a better system at a lower total cost of ownership.
- Total system modeled, tested and implemented with training and knowledge transfer, delivered with ITIL alignment.
- Go Live’ where your Evergreen team is there to see the system into a smooth and full production environment.
Product Build and Test
We assist you with implementation through the test and issue resolution process, working through a minimum of two test cycles, involving representatives from both the implementation team as well as end-user test subjects. We build a prototype installation using the data gathered in previous project phases and get feedback from IT and end users. This approach is also used to train your team prior to system production.
Going Live with the Evergreen Team
The Evergreen team is there for you as you take your system into live production, working with you to develop and implement a test plan and assist you through to quality assurance and system stabilization.
During ‘go live’ we focus on user training and adoption, leaving your team with the tools they need to operate and optimize your service management system. We finish by ensuring system performance is tracked against your pre-established business metrics.
Post-production support includes a detailed migration checklist, user guidance and support and post-production issue resolution. We leave you with an HP Service Manager IT automation system, backed by Evergreen tools and training and ITIL best practices.