Evergreen Continuing Services for Service Manager and Asset Manager
Evergreen’s Continuing Services will save your organization time and implementation costs, maximizing your investment in technology and minimizing risks associated with integrating HP IT Service Manager and Asset Manager.
We will assist with each step of ITSM implementation, including ITIL v3 (Information Technology Infrastructure Library™) functions such as:
- Design, build and test
- Definition and discovery
- SLA service definition and monitoring
- Incident, Problem and Change Management
- Analytics with service and chargeback reporting
Service Manager and Asset Manager Systems Administration and Support Services
We provide an administrative support service that:
- Supports all system user request needs and performs normal maintenance and performance management.
- Provides all production environment fixes, investigating all issues impacting production.
- Performs unit and system testing and formats results.
- Provides upgrade support for minor patches/releases.
- Assists in the analysis of performance-related issues to produce a stable solution.
- Supports all modules and system interconnections.
- Administers quality control and management activities to ensure all requests are completed satisfactorily.
- Delivers weekly status reports detailing system administration activities and hours utilized.
Service Manager and Asset Manager Development Support
Evergreen can also provide you support on your Service Manager and Asset Manager development projects including:
- Business requirements collection, with document development, review, revisions and approvals.
- Assistance in the development of functional and technical design documents using customer-supplied templates.
- Management and modifications of these documents supporting your ongoing system modifications, new releases and improvements.
- Development, creation and implementation of test plans.
- Review of existing code with recommendations for upgrades, changes and revisions.
- Well-designed system modifications that leverage the inherent benefits of the technology, provided by expert practitioners of Service Manager and Asset Manager.
- Weekly status reports detailing development activities completed and remaining along with hours utilized.
Reap the Benefits
As more and more of your peers focus on best practices for managing IT services, issues of developing and maintaining the appropriate support resources and expertise become critical. For many IT organizations, limited staff and difficulty retaining and developing the appropriate expertise come simultaneously with pressures from the business to deliver higher and higher levels of value to the business. These projects require dedicated, highly trained resources – resources expensive and difficult to develop and maintain.
Leveraging Evergreen for Continued Services lets your IT staff focus on utilizing the full benefits of the technology and the business values gained. We handle ongoing system administration and maintenance. You maintain control and ownership of your software, while our experts administer it for you. Then your IT staff can focus on using the solutions rather than administering and maintaining them.
Continued Services offers a fast, easy, predictable option for new technology implementation, without all of the risks, long-term commitment and the high investment of developing and maintaining in-house expertise. Resource capacity can also easily be increased or decreased based on the changing needs and priorities of the business.
Best of all, production breaks and fixes place no pressure on your resources. Our enhancements and coded releases unleash the full power of Service Manager and Asset Manager.